DOCOMO PACIFIC CNMI

Restoration progress continues across the CNMI, and this week our crews are moving into our next restoration area as we work to reconnect more homes following Super Typhoon Bavi.

This week, our crews are actively restoring services to homes within the highlighted areas of Navy Hill.

If your home is located within the highlighted zone, no further action is required on your end. Our team will be contacting customers directly to schedule restoration appointments throughout the week.

If you are within the highlighted area and have not yet been contacted, please contact Customer Care at 670-488-CARE (2273) and we'll be happy to assist with scheduling.

We understand it can be frustrating to see our crews working in nearby villages while your area is still awaiting restoration. Please know that your neighborhood has not been skipped. Restoration is completed in phases, and some areas require additional preparation or network work before services can be restored. Our crews may move between nearby locations as they complete different stages of restoration, but they will return to complete any remaining work.

As a reminder, all service disconnections remain temporarily suspended. Billing for Home Internet, Cable TV, and Home Phone services that have not yet been restored also remains suspended, and adjustments will be made accordingly. You will not be billed for services that have not yet been restored.

We'll continue working with customers on alternative options as restoration progresses.

Please stay tuned for additional restoration updates and schedules.

Thank you for your continued patience, understanding, and support.

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Restoration progress continues across the CNMI, and this week our crews are moving into our next restoration areas as we work to reconnect more homes following Super Typhoon Bavi.

This week, our crews are actively restoring services to homes within the highlighted areas of Tanapag, San Roque, and As Matuis.

If your home is located within the highlighted zone, no further action is required on your end. Our team will be contacting customers directly to schedule restoration appointments throughout the week.

If you are within the highlighted area and have not yet been contacted, please contact Customer Care at 670-488-CARE (2273) and we'll be happy to assist with scheduling.

We understand it can be frustrating to see our crews working in nearby villages while your area is still awaiting restoration. Please know that your neighborhood has not been skipped. Restoration is completed in phases, and some areas require additional preparation or network work before services can be restored. Our crews may move between nearby locations as they complete different stages of restoration, but they will return to complete any remaining work.

As a reminder, all service disconnections remain temporarily suspended. Billing for Home Internet, Cable TV, and Home Phone services that have not yet been restored also remains suspended, and adjustments will be made accordingly. You will not be billed for services that have not yet been restored.

We'll continue working with customers on alternative options as restoration progresses.

Please stay tuned for additional restoration updates and schedules.

Thank you for your continued patience, understanding, and support.

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Restoration progress continues across the CNMI, and this week our crews are moving into our next restoration area as we work to reconnect more homes following Super Typhoon Bavi.

This week, our crews are actively restoring services to homes within the highlighted areas of Capitol Hill.

If your home is located within the highlighted zone, no further action is required on your end. Our team will be contacting customers directly to schedule restoration appointments throughout the week.

If you are within the highlighted area and have not yet been contacted, please contact Customer Care at 670-488-CARE (2273) and we'll be happy to assist with scheduling.

We understand it can be frustrating to see our crews working in nearby villages while your area is still awaiting restoration. Please know that your neighborhood has not been skipped. Restoration is completed in phases, and some areas require additional preparation or network work before services can be restored. Our crews may move between nearby locations as they complete different stages of restoration, but they will return to complete any remaining work.

As a reminder, all service disconnections remain temporarily suspended. Billing for Home Internet, Cable TV, and Home Phone services that have not yet been restored also remains suspended, and adjustments will be made accordingly. You will not be billed for services that have not yet been restored.

We'll continue working with customers on alternative options as restoration progresses.

Please stay tuned for additional restoration updates and schedules.

Thank you for your continued patience, understanding, and support.

Our restoration efforts continue on Rota as our crews work to restore mobile services following Super Typhoon Bavi.

While commercial power outages continue to impact portions of our network, our engineers and field technicians remain fully deployed, utilizing backup generators and making repairs to restore connectivity as quickly and safely as possible.

Mobile services are now available at:

* Sinapalo

Our teams continue working to restore additional mobile sites across the island, and we’ll continue providing updates as more areas come back online.

If you’re experiencing slower mobile data speeds, please know that our teams are also optimizing restored cell sites to improve coverage and network performance.

Thank you to the people of Rota for your continued patience, understanding, and support as we continue restoring connectivity across the island.

For assistance, please contact Customer Care at 670-488-CARE (2273).

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Restoration progress continues across the CNMI, and this week our crews are moving into our next restoration area as we work to reconnect more homes following Super Typhoon Bavi.

This week, our crews are actively restoring services to homes within the highlighted areas of Dandan.

If your home is located within the highlighted zone, no further action is required on your end. Our team will be contacting customers directly to schedule restoration appointments throughout the week.

If you are within the highlighted area and have not yet been contacted, please contact Customer Care at 670-488-CARE (2273) and we'll be happy to assist with scheduling.

We understand it can be frustrating to see our crews working in nearby villages while your area is still awaiting restoration. Please know that your neighborhood has not been skipped. Restoration is completed in phases, and some areas require additional preparation or network work before services can be restored. Our crews may move between nearby locations as they complete different stages of restoration, but they will return to complete any remaining work.

As a reminder, all service disconnections remain temporarily suspended. Billing for Home Internet, Cable TV, and Home Phone services that have not yet been restored also remains suspended, and adjustments will be made accordingly. You will not be billed for services that have not yet been restored.

We'll continue working with customers on alternative options as restoration progresses.

Please stay tuned for additional restoration updates and schedules.

Thank you for your continued patience, understanding, and support.