ShiftCare

ShiftCare has been named Global Innovation App of the Year at the Xero Global App Awards 2026.

More than 500 improvements to the platform in thirteen months, almost all of them shaped by what providers told us they needed next.

Thank you for telling us.

Nobody sleeps through a sleepover shift.
Awake Time is now live. The carer logs the awake period on their phone at the bedside. The AI checks it against the shift notes. The right pay and the right invoice line happen on their own.

You only see the exceptions.

Pretty cool way to kick off the week 💙

ShiftCare has been named a finalist in the Xero Global App Awards 2026.
Great recognition for our team and what we’re building with care providers every day. Less admin. Simpler operations. More time for care.

Thanks to everyone who’s been part of the journey.

Caregiver appreciation doesn't have to mean a pizza party once a year.

The things that actually keep people:
• A schedule that respects their life - consistent clients, realistic drive times.
• Being heard when they flag something about a client, and seeing it acted on.
• A simple thank-you from a supervisor who knows their name.

None of it costs much. All of it says: we see how hard this work is, and we're glad you're here.

Agencies - what's one small thing that's made a difference for your caregivers?

Some shifts stay with you. A tough call, a decline, a client who's frightened and can't say why.

Support workers carry that home more often than they let on. Good teams don't pretend otherwise.

A few things that help:
• A real debrief - not 'you ok?' in passing, but five minutes that mean it.
• Permission to say a shift was hard without it becoming a performance issue.
• Someone checking in the next day, not just in the moment.
• Knowing where to point people when it's bigger than a chat.

Looking after the people who look after everyone else isn't soft. It's how you keep them.

How does your team support each other after a hard shift?

𝗟𝗲𝘀𝘀 𝗰𝗹𝗶𝗰𝗸𝗶𝗻𝗴. 𝗠𝗼𝗿𝗲 𝗮𝘀𝗸𝗶𝗻𝗴.

Ask what’s billable.
Tell it exactly what you want invoiced.
Review. Approve. Done.

A small example of what happens when AI becomes part of the core of ShiftCare rather than another feature bolted on top.

A support worker's first week tells them whether they'll still be here in six months.

Not the paperwork - the human stuff. A few things that make the difference:

1. A real welcome. Someone expecting them, not just a login and a roster.
2. A buddy for the first few shifts — someone to text when they're unsure.
3. Clear notes on each client before they walk in: routines, preferences, what 'a good day' looks like.
4. A quick check-in after day one. 'How did it go?' goes a long way.
5. A genuine thank you before the week is out.

Good onboarding isn't a big program. It's a series of small, deliberate moments that say: we're glad you're here.

What's one thing your team does to welcome a new starter? 👇